# Frequently Asked Questions

Everything you need to know about DropTidy's privacy-focused metadata cleaning

100% Private

Browser-Based

Instant Processing

## Getting Started

### What is DropTidy and how does it work?

### Do I need to create an account to use DropTidy?

### What file formats are supported?

### How do I get started?

## Privacy & Security

### Is my data safe? Do you store my files?

### What metadata does DropTidy remove?

### Can I see what metadata was removed?

### Is DropTidy GDPR compliant?

## Features & Pricing

### What's included in the free plan?

### What are credits and how do they work?

### Can I process multiple files at once?

### What credit packs are available?

## Technical Support

### Why are some files not processing correctly?

### Does DropTidy work on mobile devices?

### Can I use DropTidy offline?

## Still have questions?

Can't find the answer you're looking for? Our support team is here to help.

[Contact Support](/content/contact "Contact DropTidy Support"/index.html) [View Features](/content/features "DropTidy Features - EXIF and Metadata Removal"/index.html)